Terms and Conditions
Last update: 24 February 2026
Provider: 3D-Fab.ch (Matteo Caletti and Joe Kung)
Version: v1.0
Valid for FDM/FFF 3D printing and related services, with sale and delivery exclusively in Switzerland (CH).
1. Provider details and contacts
1.1. Provider: Matteo Caletti and Joe Kung.
1.2. Address: Lyss-strasse 71, Nidau 2560, CH.
1.3. Email: info@3d-fab.ch.
2. Scope of application
2.1. These Terms and Conditions govern on-demand 3D printing, ancillary services (technical consulting, CAD, file verification, post-processing) and any standard items.
2.2. The provider sells and delivers exclusively in Switzerland (CH).
2.3. They apply to orders placed via website, email or other agreed channels; different customer conditions apply only if accepted in writing.
3. Definitions
3.1. Customer: natural or legal person buyer. Customer files: 3D models and technical data provided. Customized product: part made to customer specifications. Order: request accepted by the provider.
4. Contract conclusion and order
4.1. The contract is concluded with order confirmation (email/portal) or with production start after payment/down payment.
4.2. Automatic quotes may be confirmed or updated after minimum technical verification (printability, supports, machine limits).
4.3. The provider may refuse technically unfeasible orders or orders not compliant with these terms.
5. Prices, taxes and shipping
5.1. Prices are in CHF, unless otherwise indicated regarding VAT included/excluded.
5.2. Shipping and packaging are indicated separately when applicable.
5.3. For small series or complex CAD, written offers with specific conditions may apply (samples, tiers, first-part approval).
6. Payments
6.1. Accepted methods: TWINT and bank transfer.
6.2. Unless otherwise agreed, production starts only after payment.
6.3. For CAD consulting and small series, an advance payment (30-100%) and/or balance before delivery may be required.
6.4. Bank transfer details: Joe Kung, IBAN CH74 0900 0000 1548 2158 1, Via G. Pioda 29a, 6710 Biasca.
7. Customer files and technical responsibility
7.1. The customer guarantees having rights to the files and that their use does not violate third-party rights (copyright, patents, licenses, trade secrets).
7.2. The customer is responsible for model correctness, material choice, suitability for end use and compliance with applicable regulations.
7.3. The provider may suggest changes to improve printability and performance, but does not perform final product certification unless agreed in writing.
8. FDM/FFF quality and tolerances
8.1. FDM/FFF printing involves intrinsic characteristics: layer lines, mechanical anisotropy, micro-imperfections, color variations and possible shrinkage/warping linked to geometry and material.
8.2. Standard tolerances (unless agreed in writing): up to 100 mm +/-0.3 mm; above 100 mm +/-0.5% (minimum +/-0.3 mm).
8.3. Critical aesthetic or dimensional requirements must be agreed before order (e.g. sample, control measurements, specific finish).
9. Post-processing and additional operations
9.1. Operations such as support removal, sanding, primer/painting or threaded inserts are performed only if agreed and may introduce dimensional or aesthetic variations.
9.2. On request, first-part or sample approval may be provided, possibly for a fee.
10. Production and delivery times
10.1. Indicated times are estimates based on workload, complexity and material availability.
10.2. Delays due to external causes (couriers, suppliers, failures, force majeure) do not automatically entitle penalties unless agreed in writing.
10.3. The customer must provide correct and complete addresses; any redelivery costs due to wrong address remain at the customer’s expense.
11. Right of withdrawal and cancellation
11.1. Unless exceptions are confirmed in writing, there is no right of withdrawal or return after the order.
11.2. Customized products cannot be canceled or refunded after production starts.
11.3. The provider may accept exceptions before production starts, retaining any costs already incurred.
11.4. Any special conditions must be stated in the offer, order confirmation or written communications.
12. Claims, defects and remedies
12.1. The customer must inspect products upon delivery and report any defects within 7 days, in writing, with photos/videos and description.
12.2. Typical FDM marks, small color variations, non-functional imperfections or tolerances within agreed limits do not automatically constitute a defect.
12.3. In case of a defect attributable to the provider, remedies are at the provider’s choice: reprint/replacement or refund limited to the value of the defective part or order.
12.4. Before reprint or refund, return of the part may be requested; if the defect is confirmed, return is at the provider’s expense.
13. Prohibited uses and compliance
13.1. The provider may refuse orders related to illegal objects, weapons or regulated parts, safety-critical or medical applications without dedicated agreements and validations.
13.2. The customer remains responsible for end use and regulatory compliance of the product.
14. Intellectual property and licenses
14.1. Rights to customer files remain with the customer or respective rights holders. The customer grants the provider a limited license for use for technical evaluation and production.
14.2. Unless otherwise agreed, files and CAD projects developed by the provider are delivered after payment, with right of use for agreed purposes.
14.3. The customer indemnifies the provider against third-party claims related to files or instructions provided by the customer.
15. Data protection
15.1. The provider processes personal data for order management, payments, shipping and support.
15.2. Data may be shared with technical providers and couriers only to the extent necessary for service delivery.
16. Limitation of liability
16.1. Within legal limits, the provider is liable only for foreseeable direct damages and in any case not beyond the order value related to the contested product or service.
16.2. Indirect damages, loss of profit, business interruption, data loss and consequential damages are excluded within allowed limits.
16.3. Non-excludable liabilities by law remain unaffected (e.g. willful misconduct or gross negligence).
17. Force majeure
17.1. Events beyond the provider’s reasonable control (failures, blackout, supplier delays, strikes, authority measures) may cause extensions or suspensions without liability.
18. Applicable law and jurisdiction
18.1. Swiss law applies.
18.2. Place of jurisdiction: provider’s registered office, unless mandatory consumer protection rules apply.
18.3. In case of interpretative discrepancies, the Italian version of these terms prevails and is the only legally binding version, unless otherwise agreed in writing.