Privacy Policy

Last update: 24 February 2026

Data controllers: Matteo Caletti and Joe Kung (3D-Fab.ch).

Privacy contact: info@3d-fab.ch

1. What data we process

1.1. We collect the data required for quotes and orders: first name, last name, email, phone, address, shipping/billing data and order details.

1.2. When you upload 3D files or technical attachments, files are processed only for analysis, production, support and order management.

2. Purpose of processing

2.1. We use data exclusively to: prepare quotes, confirm orders, receive payments, organize shipments and provide after-sales support.

2.2. We do not use data for profiling, automated marketing or sale to third parties.

3. Storage of files and data

3.1. Files uploaded only for quoting are stored for the session duration and automatically removed when it expires.

3.2. Files and data linked to confirmed orders are stored for the time necessary for production, delivery, support and administrative/legal obligations, then deleted or minimized.

3.3. Files uploaded in the calculator are used only for technical analysis and quote estimation and remain associated exclusively with the calculator session.

4. Cookies and tracking

4.1. We do not use profiling, marketing or third-party tracking cookies.

4.2. We do not use advertising tracking systems. Any temporary technical data is used only for session operation.

5. Data sharing

5.1. We share data only with suppliers strictly necessary for the service (hosting, payments, shipping), limiting it to essential information.

5.2. Suppliers process data according to contractual instructions and appropriate security measures.

6. User rights

6.1. You can request access, rectification, deletion or restriction of processing of your data, within the limits provided by law.

6.2. For any privacy request write to info@3d-fab.ch. The Italian version of this privacy policy is the only legally binding version, unless otherwise agreed in writing.